Refund Policy

All Sales Are Final. There will be no returns, exchanges or refunds.

**Due to hygiene reasons, there will strictly be no returns, exchanges or refunds on all jewellery.

All goods will undergo additional steps of quality control before being shipped out.
In the unlikely event that you receive a wrong or defective product, please contact us at heycultjade@gmail.com within 7 days of receiving your order, along with:

• Your order name and number
• A brief description of the issue
• Images and/or videos depicting the issue for clarification purposes

We will be happy to replace it for you at no extra cost upon verification.

We highly recommend contacting us prior to placing an order if you have any questions or doubts. We'd be happy to clarify any queries you may have. You can reach us via email at heycultjade@gmail.com.